Last Updated: 10/09/2024

At CelebrateMe, we aim to provide the best event planning experience possible. We understand that sometimes things may not go as planned, and you may need to request a refund or make changes to your bookings. This policy outlines our terms for refunds, cancellations, and rescheduling.

1. General Refund Policy

We work with multiple service providers (venues, caterers, entertainment, etc.), and each provider may have its own cancellation and refund terms. Please carefully review the specific provider’s terms before making a booking. By booking through CelebrateMe, you agree to comply with both our policy and the individual provider’s terms.

2. Refund Eligibility

You may be eligible for a refund if:

  • You cancel your booking within the allowed cancellation window of the specific service provider.
  • The service provider is unable to fulfill your booking due to unforeseen circumstances (e.g., venue unavailability, service disruption).
  • There was an error in processing your booking or payment.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Send an sms to +919202120124 with your booking details, including the service provider’s name, date of booking, and reason for cancellation.
  2. Review Process: Once we receive your request, we will review the service provider’s cancellation policy and confirm if your booking qualifies for a refund.
  3. Refund Approval: If your refund is approved, the funds will be credited back to your original method of payment within 7–14 business days, depending on your bank or payment provider.
  4. Partial Refunds: In some cases, only partial refunds may be available depending on the service provider’s cancellation terms.

4. Non-Refundable Bookings

Certain bookings may be non-refundable, including:

  • Bookings made within 48 hours of the event.
  • Promotional or discounted services that explicitly state “non-refundable.”
  • Custom orders or special requests with specific providers that cannot be rescheduled.

Please check the specific terms with the provider before finalizing your booking.

5. Rescheduling or Changes

If you need to reschedule or make changes to your booking:

  • Rescheduling: Contact us at least [Insert Number] days prior to the event date. We will work with the service provider to try and accommodate your request. Rescheduling is subject to availability and the provider’s terms.
  • Changes: If you need to adjust your booking (e.g., number of guests, menu options, etc.), please contact us at call +919202120124 as soon as possible. Changes may be subject to additional charges, depending on the provider’s terms.

6. Cancellations by Service Providers

In rare cases, a service provider may cancel your booking due to unforeseen circumstances. If this happens:

  • We will inform you immediately and work with you to find an alternative provider or reschedule the event.
  • If no alternative solution is possible, a full refund will be issued.

7. Disputes

If you are unsatisfied with the service provided on the day of the event, please contact us at [Insert Contact Email] within 48 hours. We will work with the service provider to investigate and resolve the issue. Refunds for disputes will be handled on a case-by-case basis.

8. Contact Us

For any questions or concerns about refunds, cancellations, or changes, please feel free to reach out to us:

CelebrateMe
+919202120124